Booking Policy

At The Wax Idol Lounge, we strive to provide our clients with the best possible experience when it comes to booking our services. In order to secure your appointment and ensure that we can allocate the necessary time and resources for your project, we require a 100% refundable retainer fee. This fee acts as a commitment from both parties, guaranteeing that your desired time slot is reserved exclusively for you. Rest assured, this retainer fee will be fully credited towards the final cost of the service you book with us. We understand that plans can change, and if for any reason you need to cancel or reschedule your appointment, we are more than happy to accommodate your needs. Simply let us know in advance, and we will work with you to find a suitable alternative. Your satisfaction is our top priority, and we believe that our booking policy helps to ensure a smooth and efficient process for all parties involved.

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Appointment Policy

We value your time and want to ensure that your appointment runs smoothly and efficiently. To help us achieve this, we kindly request that you arrive to your appointment on time and with the area that's being serviced clean and free from any makeup, oil, lotion, or deodorant. This will ensure that our estheticians can provide you with the best possible service without any hindrances. For wax services specifically, we kindly ask that you exfoliate the area 24-48 hours prior to your appointment to achieve optimal results.

 

We understand that some treatments may cause discomfort, so to help minimize any potential discomfort, you may choose to take an ibuprofen 30 minutes to an hour before your appointment. However, we kindly ask that you do not book an appointment if you are experiencing any COVID-19 symptoms or currently having a herpes outbreak. Your health and well-being, as well as the safety of our staff and other clients, are of utmost importance to us. If you find yourself in such a situation, please contact estyidolzzz llc to reschedule your appointment. We appreciate your understanding and cooperation in following our appointment policy to ensure a pleasant and successful experience for everyone involved.

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Late Policy

At The Wax Idol Lounge, we understand that life can sometimes throw unexpected curveballs, causing delays in our busy schedules. That's why we offer a 7-minute grace period for all our valued guests. We want to ensure that you have ample time to arrive and settle in before your scheduled appointment. However, should unforeseen circumstances cause a delay beyond the 7-minute mark, we kindly ask for your understanding as we implement a late fee of $10. This fee helps us to maintain the efficiency of our operations and ensures that the next client's appointment isn't affected. We believe in open communication, so if you anticipate being late or need to cancel your appointment altogether, please reach out to our dedicated team at (980) 358-8651. By doing so, you can avoid being marked as a no-call, no-show (NCNS). We value your time and appreciate your cooperation in adhering to our late policy.

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Cancellation Policy

We understand that life can sometimes throw unexpected curveballs, and plans need to be adjusted. That's why we have a cancellation policy in place to ensure fairness for both our clients and our business. We kindly ask that any appointments be canceled at least 48 hours before the scheduled service time. In such cases, we will fully and automatically return the payment to the form used for booking. However, we also recognize that last-minute changes can occur, and if a cancellation is made within 24 hours of the appointment, a 50% retainer fee will be forfeited.

 

We want to emphasize that all class retainer fees are non-refundable and non-transferable, as we allocate resources and prepare materials based on the number of attendees. To avoid any inconvenience, we kindly request that you contact us at least 2 weeks before the training class if you need to cancel your seat. We appreciate your understanding and cooperation in adhering to our cancellation policy.

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No Call, No Show Policy

At The Wax Idol Lounge, we take great pride in providing exceptional service to our valued guests. As part of our commitment to ensuring a smooth and seamless experience for everyone, we have implemented a No Call, No Show (NCNS) policy. We understand that unforeseen circumstances may arise, causing delays or unexpected changes in plans. However, to maintain the highest level of professionalism and respect for our staff and other guests, we kindly request that you notify us in advance if you are unable to make your scheduled appointment.

 

Our NCNS policy states that if a guest fails to show up for their appointment without notifying us or providing a valid reason, they will be considered a No Call, No Show. This policy applies after 15 minutes of the scheduled service time, as we believe this allows for a reasonable grace period. We understand that emergencies can happen, and we always want to be understanding and accommodating. However, without any communication or explanation, it becomes challenging for us to manage our schedule effectively and accommodate other guests who may be waiting.

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To ensure fairness and maintain the high standard of service that we strive to provide, guests who are considered a No Call, No Show will forfeit their retainer fee. This fee is in place to compensate our staff for the time set aside for the appointment and to cover any potential losses incurred due to the missed appointment. We appreciate your understanding and cooperation regarding this policy, as it allows us to continue offering exceptional service to all of our guests.

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We value your time and ours. By adhering to our No Call, No Show policy, we can ensure that our schedule runs smoothly, and every guest receives the attention they deserve. We understand that life can be unpredictable, and we are always willing to work with you to reschedule your appointment if necessary. We appreciate your cooperation and look forward to providing you with the outstanding service you expect and deserve.